Dr Lynne Coulson Barr OAM

Health Ombudsman.

Dr Coulson Barr OAM commenced as Health Ombudsman on 15 January 2022, following a distinguished career in leadership roles in statutory complaint, oversight and regulatory bodies. She is recognised nationally and internationally for her specialist expertise in designing and implementing accessible and inclusive complaint and review processes, as well as driving approaches to improving the safety and quality of services

The Office of the Health Ombudsman (OHO) was established in 2014 as an independent statutory body providing a single point of entry for health service complaints and notifications in Queensland. The OHO’s purpose is to protect the health and safety of consumers, promote high standards in health service delivery and facilitate responsive health service complaints management.

The Health Ombudsman will speak about the importance of building ‘positive complaints cultures’ within health services and leading the cultural change required for consumers and staff to feel supported and safe to speak up about concerns and confident that these will be addressed.